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Customer support

An efficient help desk is a great way to increase customer happiness (and thus referrals).

Why You Should Want This

  • Our web solution can reduce support costs, specially when a reserved space for customers is implemented.
  • Angry customers can give you bad PR like never before.
    • This video has over 15 million views

Donald Porter, British Airways wrote:
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.


Key Features
of the Customer Support Solution

  • Discussion forums
  • Technical documentation
  • Users can self-register (with optional admin approval)
  • Ticket system (for when customer wants help in private)
  • Bug tracker (for when the issue applies to all and should be public)


General Features

  • Ability to continually update your information
  • User management, groups and permissions
  • Mobile version
  • Notifications of changes
  • Powerful search

Included Services

Price for the Customer Support Solution

Including setup + ongoing support and maintenance


Simple Design: $2900 + $87 / month
Advanced Design: $5900 + $177 / month

Interested in the
Customer Support
Solution, but You
Need More?

Check out our packages to see how you can combine this solution with others and get more features!

You can combine with other packages. Please see information about Design options.

Optional services

Technology

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